Privacy policy

At Dreamevia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our website, products, and services. Please take the time to read this policy to understand how we handle your information.

1. Information We Collect

We collect personal information that you provide directly to us, as well as information that we collect automatically when you use our services.

Information You Provide Us:

• Contact Information: name, surname, email address, phone number, postal address.
• Payment Information: credit card details or other information necessary to process your purchases.
• Account Information: username, password, personal preferences.
• Other Information: information you provide in surveys, customer support requests, or interactions with our services.

Information Collected Automatically:

• Browsing Data: IP address, browser type, pages viewed, time and date of visit, session duration.
• Cookies and Similar Technologies: we use cookies to enhance your experience on our website (see our Cookie Policy).
• Location Data: with your consent, we may collect information about your location via your device.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: managing purchases, shipping products, and handling returns or exchanges.
• Service Improvement: analyzing browsing behaviors to improve the user experience and features of our site.
• Communication: sending order confirmations, important notifications, and promotional offers (if you have opted to receive them).
• Customer Support: responding to inquiries, handling complaints, and providing technical support.
• Security and Compliance: ensuring the security of our site and your information, and meeting our legal obligations.

3. Sharing Your Information

We are committed to not selling, renting, or exchanging your personal information. However, we may share your data with third parties in the following situations:

• Service Providers: we may share your information with external providers who help us process payments, deliver products, or offer customer support.
• Business Partners: with your consent, we may share information to offer you special deals and promotions from our partners.
• Legal Obligations: we may disclose your information when required by law, in the course of legal proceedings, or to protect our rights and interests.

4. Protecting Your Information

We take appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes the use of advanced security protocols, such as encryption of sensitive data and implementing access control measures.

However, no method of transmission over the Internet or electronic storage is entirely secure. While we do our best to protect your information, we cannot guarantee absolute security.

5. Your Rights Regarding Your Information

You have the right to request access to your personal data and correct, update, or delete it if it is incorrect. You can also request that we restrict the processing of your data or object to the use of your information for marketing purposes.

To exercise these rights, please contact us using the details below.

6. Cookies and Similar Technologies

Our site uses cookies to improve your browsing experience. A cookie is a small file stored on your device that allows us to recognize you on subsequent visits. You can manage your cookie preferences by modifying your browser settings. For more information, please refer to our Cookie Policy.

7. International Data Transfers

If you are located outside the European Union, please note that your personal data may be transferred and stored in countries outside your country of residence. In such cases, we are committed to taking all necessary measures to ensure the protection of your personal data in accordance with this policy.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill your requests, comply with our legal obligations, resolve disputes, and enforce our agreements. When the information is no longer necessary, it will be deleted or anonymized.

9. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, and the date of the last revision will be indicated at the bottom of the policy. We encourage you to review this page regularly to stay informed about any updates.

10. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:

Email: dreamevia@gmail.com

Last updated: 2026-01-01