At Dreamevia, we are committed to providing you with a smooth shopping experience, including fast and secure shipping of your orders. This shipping policy outlines our shipping practices, including delivery times, fees, and available options.
We strive to process all orders within 24 to 48 hours of receipt, except during holidays or exceptional events (such as promotions or special sales periods). Once your order has been shipped, you will receive a notification by email, including a tracking number (if available), allowing you to track your package.
Shipping fees depend on the destination, weight of the items ordered, and the shipping method selected. You can get an estimate of the shipping costs at the time of checkout, before finalizing your purchase. We generally offer multiple shipping options to suit your needs.
Shipping options:
Delivery times may vary based on the delivery address, the shipping method selected, and the availability of products. Here are general guidelines for delivery times:
Delivery times may be extended during periods of high demand or due to unforeseen events, such as strikes, extreme weather conditions, or other exceptional circumstances.
Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier’s website (if applicable). You can use this number to track your package in real-time.
We only ship to valid and complete addresses. It is your responsibility to ensure that the delivery address provided during checkout is correct. Dreamevia cannot be held responsible for delays or undelivered packages due to incorrect information provided by the customer.
Dreamevia offers shipping to many countries worldwide. International shipping fees and delivery times vary depending on the destination and the weight of the items ordered. For international deliveries, customs fees and/or taxes may apply according to the local laws and regulations of the destination country. These fees are the responsibility of the customer and are not included in the shipping fees paid at checkout.
It is your responsibility to inquire about any customs duties and other taxes that may apply to your order. We are not responsible for delays or additional charges due to customs.
While we make every effort to meet delivery times, delays may occur due to circumstances beyond our control (strikes, extreme weather conditions, postal service congestion, etc.). Dreamevia cannot be held responsible for delays caused by these events. In the event of a delay, we encourage you to contact our customer service for updates on the status of your delivery.
If your package is damaged or lost during shipping, please notify us within 5 days of receiving (or the expected delivery date) by contacting our customer service. We will do our best to resolve the issue based on the situation.
If you notice that your package was shipped to an incorrect address or the provided address is wrong, we will not be responsible for any additional delivery costs required to redirect the package.
If you refuse to accept a package or fail to pick it up within the allotted time, the package will be returned to us. In this case, we reserve the right not to refund the shipping costs. If you wish to have the package resent, additional shipping fees may apply.
All our products are securely packaged to ensure maximum protection during shipping. However, if a product arrives damaged, please contact our customer service as soon as possible.
If you have any questions regarding the delivery of your order, please contact our customer service at:
Email: dreamevia@gmail.com
Last updated: 2024-12-31