Refund Policy
At Dreamevia, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.
Returns
You may request a return within 30 days of receiving your item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be issued to your original method of payment within 5–10 business days, depending on your bank or payment provider.
Non-Refundable Items
Certain items may not be eligible for a refund, including:
Digital products/downloadables
Gift cards
Customized or personalized items
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at dreamevia@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us with details and proof of damage within 7 days of receipt.
Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error or a defective product.
If you have any questions about our refund policy, please don’t hesitate to contact our support team.